FREE US SHIPPING ON ORDERS $75+. US FLAT RATE $5.

Order Policy & Shipping Information

Free domestic shipping on all orders $100 and up!

CUSTOMER SERVICE & EMAIL INQUIRIES

  • Please email concierge@killionest.com and always include your order number for any customer service inquiries. Please allow up to 48 hours (on business days) for a reply. We will try our best to reply as soon as possible.

    Customer Service Hours:
    Monday-Friday 10am-6pm


All returns must be pre-authorized.


SHIPPING COSTS 

DOMESTIC SHIPPING

US Flat Rate: $8-$9
US Overweight (12+ lbs): $20

WORLDWIDE SHIPPING
Worldwide Shipping Transit Time: 7-15 business days

Region/Weight

Canada

Europe

Asia

Australia/NZ

Rest of World

0-1.5lb

$16

$16

$30

$16

$35

1.6-2lb

$15

$20

$35

$20

$35

2.1-3lb

$20

$25

$35

$25

$50

3.1-4lb

$25

$34

$41

$30

$50

4.1-8lb

$45

$55

$60

$50

$65-$75

8.1-12lb

$55

$65

$70

$65

$65-$75


Import Tax/Duties may be charged upon delivery (based on value) for international orders.


    PROCESSING & DELIVERY

    • Although we will always try our best to package your order and ship it the next business day, please allow 2-3 days for normal processing times and an additional 3-5 days during high-volume periods (i.e. new capsule collection release).

    • Most orders will be shipped via USPS Priority or First Class for items weighing less than 15oz. Customers will receive tracking information via email once their orders are shipped out.  

    • If tracking indicates that your order has been delivered, we are not liable for your undelivered/lost claims.

    ORDER INFORMATION & POLICY (7-DAY POLICY)

    Please always include your order number for all inquiries.

    • All sales are final. Due to the limited nature of our products, you cannot cancel your order after placing it.

    • Once your order is placed, we cannot allow you to change the size or swap items. Please carefully review your order prior to checking out.

    • Exchanges are welcome if you receive a defective product or if you would like to switch out an item size with respect to stock availability. Items must be in new condition with tags attached and customers are responsible for return shipping.

    • Store credit may also be issued if you are not satisfied with your size and a size exchange is not possible due to stock non-availability.

    • Refunds/Returns are allowed if you receive defective product (within 7 days of receipt). Tags must be attached.

    Our policy lasts 7 days. If 7 days have gone by since you received your purchase (based on delivery confirmation), we can’t offer you store credit, an exchange, or a refund. 

    RETURN SHIPPING

    All returns must be pre-authorized by one of our customer service reps. To return your product, you should mail your product to our address below and provide us with a tracking number so we can confirm it. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. 


    To complete your return, we require a receipt or proof of purchase along with a return authorization by us (via email)

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at concierge@gmail.com.